Shipping policy

Shipping

We currently ship eligible products within Australia. For an enquiry outside Australia, please email info@atelierfrancy.com. We will confirm whether the products can be shipped to your destination and provide a shipping quote before purchase.

Room Sprays & Reed Diffusers

Online postage for room sprays (interior fragrance sprays) and reed diffusers is temporarily unavailable. Perth customers can email info@atelierfrancy.com before ordering to discuss local delivery options.

Domestic Orders

Standard delivery for eligible products is $12 for orders under $100 and complimentary for orders of $100 or more.

Estimated delivery after dispatch is 1–10 business days, depending on your location.

All prices are in AUD.

Tracking

Once your order has been dispatched, you will receive an email with your tracking number.

Delivery

If we address your parcel incorrectly, we will re-deliver, replace or refund the item, at your option. We cannot take responsibility for delivery issues caused by an incorrect or incomplete address supplied at checkout.