POLICIES & RETURNS

If you’re looking to return or exchange your order for whatever reason, we’re here to help!

We offer free returns within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and refund policy:

• Discounted items are final and cannot be returned or exchanged.
• Returned items must be unused and be returned in original product packaging.
• Returned items must have no visible signs of wear or use.
• Change of mind. 

To initiate a return, please complete the following steps:

1. Reply to your order confirmation email to request which products you would like to return.
2. Print the prepaid return shipping label that you will receive by email.
3. Send all items back to us using the label provided.

Additional Information:

Once we have received your returned goods, a refund, replacement product or store credit will be issued.

If your product is faulty, Francy will cover any reasonable return costs with   postage or freight receipts provided to us.

If your product is lost or damaged, we will replace it!

For any further questions, please get in touch with us - info@atelierfrancy.com